Home Energy Saving Tool Privacy Notice
Introduction
Explained below is how we handle the data we collect from you, how this data is used and your rights in relation to data protection law.
Access to this tool is provided to you by Energy Saving Trust on behalf of Lloyds Banking Group.
Energy Saving Trust is an independent organisation dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero. We empower householders to make better choices, deliver transformative programmes for governments and support businesses with strategy, research and assurance – enabling everyone to play their part in building a sustainable future.
We are independent and impartial, so the advice we give is all about helping you. Energy Saving Trust will treat any personal data you provide us carefully and securely.
Energy Saving Trust does not make cold calls (we do not sell insulation or solar panels, etc). If you are receiving cold calls from an organisation, the Information Commissioner’s Office has some useful advice and, if you haven’t already, it may be worth considering registering with the Telephone Preference Service.
Energy Saving Trust’s Data Protection Officer can be contacted by email at DataProtectionOfficer@est.org.uk or by writing to Energy Saving Trust, 223-231 Pentonville Road, London, England, N1 9NG.
Lloyds Banking Group’s Data Protection Officer (DPO) can be contacted by writing to Lloyds Banking Group, LBG Data Protection Officer, The Green Building, Leeds, LS78 1LB.
How we handle your information
When we collect data from you
Your information will only be processed when there is a lawful basis for doing so.
Energy Saving Trust will process your information:
- When it is necessary to fulfil our own legitimate interest in providing the tool for use
- When it is necessary to fulfil our own legitimate interest of maintaining the security and functionality of our tool
- When it is necessary to fulfil our own legitimate interest of carrying out security, monitoring, analysis and evaluation of our tool
What information we will collect about you
We collect:
- contact information (e.g. postal address)
- information about your property (e.g. property age, type of heating)
- information about occupants in your home (e.g. number of occupants)
Some of this information may, in some cases, be considered as not being personal data, e.g. information purely about your property, such as property type or energy saving measures.
Why we ask for this information
We only ask for your information where we have a lawful basis for doing so. Most commonly, we will process your information to:
- provide energy advice accurate to you
- respond to requests, enquiries and complaints received from you
- evaluate customer satisfaction and collect feedback on your experience using the tool
- keep our records up to date
We will ask for information about your property and the occupants within it so that we can:
- offer a simplified user journey by pre-populating the tool with information about your home
- provide you with accurate and tailored energy efficiency advice
- analyse householder trends and preferences
- improve the quality of our national housing stock database (Home Analytics)
- monitor the energy efficiency of the UK housing stock, and assist in targeting services and new schemes
Where we collect information about you
We will collect your personal data directly from you through the course of your interaction with our tool, and any other correspondence with us.
Sharing information about you
We share the information you provide us and the information generated about your home with Lloyds Banking Group.
We use other companies and organisations (third parties) to process personal information for us. For example, we use third parties to support and maintain this tool and our IT systems.
How long we will keep your information
Property information
As part of the service, we will use your information about your property to ensure that our national housing stock database Home Analytics remains as up to date as possible. Any information that Lloyds Banking Group are the Data Controller for, will be deleted within 6 months of the contract for the provision of the service to Lloyds Banking Group ending.
Extracts of this database are licensed by government bodies and other private organisations for the permitted purposes of improving energy efficiency, increasing adoption of renewable energy and low carbon heating systems, mitigating fuel poverty, and encouraging decarbonation efforts. Your contact details will never be shared alongside your property information.
Your rights
Under data protection law, you have rights with regards to the personal data we hold and use about you. These are:
- The right to be informed
- The right of access
- The right within certain parameters to rectification
- The right within certain parameters to erasure
- The right within certain parameters to restrict processing
- The right to data portability
- The right to object
Rights in relation to automated decision making and profiling
More information on your rights can be found in Energy Saving Trust’s full privacy policy and Lloyds Banking Group’s full privacy policy.
If you feel that we have not responded appropriately you any requests in relation to your rights, you have the right to complain to the Information Commissioner’s Office.